Countryball Creator Help & Support
Need help with Countryball Creator? We are here to assist you! Explore our frequently asked questions below or contact our dedicated support team.
Get in Touch
Our support team typically responds to all emails within 24 to 48 business hours.
Email us at: contact@rollestudios.com
Email SupportIn-App Live Support
If you are using the Countryball Creator app on iOS or Android, you can also reach us directly via the in-app chat:
- Open Countryball Creator.
- Go to Settings tab.
- Tap Chat with Developer under the Support section.
Frequently Asked Questions (FAQ)
How do I restore my Ad-Free subscription?
If you previously purchased an Ad-Free subscription or product and changed devices, go to Settings > Restore Purchases inside the app. Make sure you are signed in with the same Apple ID or Google Play Account used for the purchase.
How do I cancel my subscription?
On iOS: Go to your device Settings > Apple ID > Subscriptions, select Countryball Creator, and tap Cancel Subscription. Alternatively, visit Apple Subscription Management.
How do I report inappropriate content or comments?
To report a scene, tap the flag/report icon on the scene details screen. To report a comment, tap and hold or tap the options icon next to the comment and choose "Report Comment". Reported content is reviewed promptly by our team.
How do I delete my account and data?
You can delete your account inside the app via Settings > Delete Account. You can also submit an online deletion request on our Account Deletion Page.
Where are my scene drafts saved?
Drafts and local artwork are stored securely on your local device storage until you explicitly publish them to the public Community Feed.